Gecko [ 167.86.127.34 ]

Name	Size	Permission
help	[ DIR ]	drwxr-xr-x
templates	[ DIR ]	drwxr-xr-x
config.yaml	2.32 KB	-rw-r--r--
department.yaml	894 B	-rw-r--r--
email_template_group.yaml	621 B	-rw-r--r--
event.yaml	755 B	-rw-r--r--
file.yaml	13.57 KB	-rw-r--r--
filter.yaml	1.23 KB	-rw-r--r--
form.yaml	5.39 KB	-rw-r--r--
group.yaml	998 B	-rw-r--r--
help_topic.yaml	1.5 KB	-rw-r--r--
list.yaml	1.64 KB	-rw-r--r--
organization.yaml	637 B	-rw-r--r--
priority.yaml	477 B	-rw-r--r--
queue.yaml	11.15 KB	-rw-r--r--
queue_column.yaml	3.08 KB	-rw-r--r--
queue_sort.yaml	611 B	-rw-r--r--
role.yaml	1.42 KB	-rw-r--r--
schedule.yaml	3.71 KB	-rw-r--r--
sequence.yaml	779 B	-rw-r--r--
sla.yaml	912 B	-rw-r--r--
team.yaml	405 B	-rw-r--r--
ticket_status.yaml	1.31 KB	-rw-r--r--

Code Editor : help_topic.yaml

#
# Default help topics installed for the system
#
# Fields:
# id - (int:optional) id number in the database
# topic - (string) descriptive name of the help topic
# flags - (bitmask: Active | Disabled | Archived)
# ispublic - (bool:0|1) true or false if end users should be able to see the
#       help topic. In other words, true or false if the help topic is _not_
#       for internal use only
# noautoresp - (bool:1) true to disable the auto-responder for tickets
#       assigned to this help topic. NOTE that this field must be completely
#       omitted to ENABLE the auto-response by default
# dept_id - (int) id number of the department with which this help topic is
#       associated
# sla_id - (int:optional) id number of the sla with which this help topic is
#       associated
# notes - (string) administrative notes (internally viewable only)
#
---
- topic_id: 1
  flags: 0x02
  ispublic: 1
  priority_id: 2
  forms: [2]
  topic: General Inquiry
  notes: |
    Questions about products or services

- topic_id: 2
  flags: 0x02
  ispublic: 1
  priority_id: 1
  forms: [2]
  topic: Feedback
  notes: |
    Tickets that primarily concern the sales and billing departments

- topic_id: 10
  flags: 0x02
  ispublic: 1
  dept_id: 3
  priority_id: 2
  forms: [2]
  topic: Report a Problem
  notes: |
    Product, service, or equipment related issues

- topic_pid: 10
  flags: 0x02
  ispublic: 1
  sla_id: 1
  priority_id: 3
  forms: [2]
  topic: Access Issue
  notes: |
    Report an inability access a physical or virtual asset

${this.title}

Code Editor : help_topic.yaml