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Code Editor : queue.yaml
# # Basic queues for the initial ticket system. Queues installed for # - Open / All # - Open / Unassigned # - Open / Overdue # - Answered / All # - My Tickets / All # - Closed / All # # Fields: # id: # parent_id: # flags: # 0x01: FLAG_PUBLIC # 0x02: FLAG_QUEUE (should be set for everything here) # 0x04: FLAG_DISABLED # 0x08: FLAG_INHERIT (inherit criteria from parent) # 0x10: FLAG_INHERIT_COLUMNS # 0x20: FLAG_INHERIT_SORTING # staff_id: User owner of the queue # sort: Manual sort order # title: Display name of the queue # config: Criteria configuration # filter: Quick filter field # root: Object type of the queue listing # 'T': Tickets # 'A': Tasks # --- - id: 1 title: Open parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Updated - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 8 bits: 1 sort: 6 width: 160 heading: Assigned To sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Open parent_id: 1 flags: 0x2b root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Updated - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 8 bits: 1 sort: 6 width: 160 heading: Assigned To - id: 3 title: Answered parent_id: 1 flags: 0x2b root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Updated - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 8 bits: 1 sort: 6 width: 160 heading: Assigned To - id: 4 title: Overdue parent_id: 1 flags: 0x2b root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 9 bits: 1 sort: 1 sort: 9 width: 150 heading: Due Date - column_id: 3 bits: 1 sort: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 1 sort: 5 width: 85 heading: Priority - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Assigned To - id: 5 title: My Tickets parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 11 bits: 1 sort: 6 width: 160 heading: Department sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Assigned to Me parent_id: 5 flags: 0x2b root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 11 bits: 1 sort: 6 width: 160 heading: Department sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Assigned to Teams parent_id: 5 flags: 0x2b root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 5 bits: 1 sort: 5 width: 85 heading: Priority - column_id: 14 bits: 1 sort: 6 width: 160 heading: Team sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: Closed flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 8 title: Today flags: 0x2b sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: Yesterday flags: 0x2b sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 8 title: This Week flags: 0x2b sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: This Month flags: 0x2b sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: This Quarter flags: 0x2b sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 8 title: This Year flags: 0x2b sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Date Closed - column_id: 3 bits: 1 sort: 3 width: 300 heading: Subject - column_id: 4 bits: 1 sort: 4 width: 185 heading: From - column_id: 8 bits: 1 sort: 1 sort: 6 width: 160 heading: Closed By sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7
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