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templates
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apikey.inc.php
4.66
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apikeys.inc.php
7.6
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banlist.inc.php
8.71
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banrule.inc.php
2.93
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cannedresponse.inc.php
6.09
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cannedresponses.inc.php
8.02
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categories.inc.php
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category.inc.php
6.48
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dashboard.inc.php
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department.inc.php
22.65
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departments.inc.php
10.45
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directory.inc.php
5.86
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dynamic-form.inc.php
15.15
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dynamic-forms.inc.php
5.26
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dynamic-list.inc.php
11.09
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dynamic-lists.inc.php
4.62
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email.inc.php
17.89
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emails.inc.php
7.03
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faq-categories.inc.php
6.88
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faq-category.inc.php
3.02
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faq-view.inc.php
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faq.inc.php
10.33
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filter.inc.php
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filters.inc.php
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footer.inc.php
3.88
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header.inc.php
5.82
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helptopic.inc.php
20.7
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helptopics.inc.php
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index.php
37
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login.header.php
1.09
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login.tpl.php
5.67
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org-view.inc.php
4.45
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orgs.inc.php
8.39
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page.inc.php
7.86
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pages.inc.php
7.64
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plugin-add.inc.php
1.22
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plugin.inc.php
1.54
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plugins.inc.php
5.38
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profile.inc.php
18.14
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pwreset.login.php
1.77
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pwreset.php
1.7
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pwreset.sent.php
1.55
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queue.inc.php
15.59
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queues-ticket.inc.php
4.5
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role.inc.php
4.88
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roles.inc.php
5.5
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schedule.inc.php
4.53
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schedules.inc.php
5.34
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settings-agents.inc.php
11.69
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settings-alerts.inc.php
10.71
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settings-autoresp.inc.php
2.48
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settings-emails.inc.php
9.76
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settings-kb.inc.php
2.18
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settings-pages.inc.php
15.32
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settings-system.inc.php
22.5
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settings-tasks.inc.php
15.03
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settings-tickets.inc.php
13.36
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settings-users.inc.php
8.6
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slaplan.inc.php
5.93
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slaplans.inc.php
7.99
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staff.inc.php
20.18
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staffmembers.inc.php
12.63
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syslogs.inc.php
8.57
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system.inc.php
7.55
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task-view.inc.php
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tasks.inc.php
18.23
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team.inc.php
8.73
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teams.inc.php
8.14
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template.inc.php
7.21
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templates.inc.php
8.25
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ticket-edit.inc.php
8.58
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ticket-open.inc.php
23.42
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ticket-relations.inc.php
1.25
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ticket-tasks.inc.php
7.29
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ticket-view.inc.php
69.13
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tpl.inc.php
5.79
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user-view.inc.php
9.22
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users.inc.php
12.64
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Code Editor : department.inc.php
<?php if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied'); $info = $qs = array(); if($dept && $_REQUEST['a']!='add') { //Editing Department. $title=__('Update Department'); $action='update'; $submit_text=__('Save Changes'); $info = $dept->getInfo(); $info['id'] = $dept->getId(); $qs += array('id' => $dept->getId()); } else { if (!$dept) $dept = Dept::create(); $title=__('Add New Department'); $action='create'; $submit_text=__('Create Dept'); $info['ispublic']=isset($info['ispublic'])?$info['ispublic']:1; $info['ticket_auto_response']=isset($info['ticket_auto_response'])?$info['ticket_auto_response']:1; $info['message_auto_response']=isset($info['message_auto_response'])?$info['message_auto_response']:1; if (!isset($info['group_membership'])) $info['group_membership'] = 1; $qs += array('a' => $_REQUEST['a']); } $info = Format::htmlchars(($errors && $_POST) ? $_POST : $info); ?> <form action="departments.php?<?php echo Http::build_query($qs); ?>" method="post" class="save"> <?php csrf_token(); ?> <input type="hidden" name="do" value="<?php echo $action; ?>"> <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>"> <input type="hidden" name="id" value="<?php echo $info['id']; ?>"> <h2><?php echo $title; ?> <?php if (isset($info['name'])) { ?><small> — <?php echo $info['name']; ?></small> <?php } ?> </h2> <ul class="clean tabs"> <li class="active"><a href="#settings"> <i class="icon-file"></i> <?php echo __('Settings'); ?></a></li> <li><a href="#access"> <i class="icon-user"></i> <?php echo __('Access'); ?></a></li> </ul> <div id="settings" class="tab_content"> <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2"> <thead> <tr> <th colspan="2"> <em><?php echo __('Department Information');?></em> </th> </tr> </thead> <tbody> <tr> <td width="180"> <?php echo __('Parent');?>: </td> <td> <select name="pid"> <option value="">— <?php echo __('Top-Level Department'); ?> —</option> <?php if($info['pid']) $current_name = Dept::getNameById($info['pid']); if ($depts=Dept::getPublicDepartments()) { if(!array_key_exists($info['pid'], $depts) && $info['pid']) { $depts[$info['pid']] = $current_name; $warn = sprintf(__('%s selected must be active'), __('Parent Department')); } foreach ($depts as $id=>$name) { $selected=($info['pid'] && $id==$info['pid'])?'selected="selected"':''; echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name); } } ?> </select> <?php if($warn) { ?> <span class="error">* <?php echo $warn; ?></span> <?php } ?> </td> </tr> <tr> <td width="180" class="required"> <?php echo __('Name');?>: </td> <td> <input data-translate-tag="<?php echo $dept ? $dept->getTranslateTag() : ''; ?>" type="text" size="30" name="name" value="<?php echo $info['name']; ?>" autofocus> <span class="error">* <?php echo $errors['name']; ?></span> </td> </tr> <tr> <td width="180" class="required"> <?php echo __('Status');?>: </td> <td> <select name="status"> <option value="active"<?php echo (!strcasecmp($info['status'], 'active'))?'selected="selected"':'';?>><?php echo __('Active'); ?></option> <option value="disabled"<?php echo (!strcasecmp($info['status'], 'disabled'))?'selected="selected"':'';?>><?php echo __('Disabled'); ?></option> <option value="archived"<?php echo (!strcasecmp($info['status'], 'archived'))?'selected="selected"':'';?>><?php echo __('Archived'); ?></option> </select> <span class="error"> </span> <i class="help-tip icon-question-sign" href="#status"></i> </td> </tr> <tr> <td width="180" class="required"> <?php echo __('Type');?>: </td> <td> <label> <input type="radio" name="ispublic" value="1" <?php echo $info['ispublic']?'checked="checked"':''; ?>><strong><?php echo __('Public');?></strong> </label> <label> <input type="radio" name="ispublic" value="0" <?php echo !$info['ispublic']?'checked="checked"':''; ?>><strong><?php echo __('Private');?></strong> <?php echo mb_convert_case(__('(internal)'), MB_CASE_TITLE);?> </label> <i class="help-tip icon-question-sign" href="#type"></i> <span class="error"><?php echo $errors['ispublic']; ?></span> </td> </tr> <tr> <td width="180"> <?php echo __('SLA'); ?>: </td> <td> <select name="sla_id"> <option value="0">— <?php echo __('System Default'); ?> —</option> <?php if($slas=SLA::getSLAs()) { foreach($slas as $id =>$name) { echo sprintf('<option value="%d" %s>%s</option>', $id, ($info['sla_id']==$id)?'selected="selected"':'',$name); } } ?> </select> <span class="error"><?php echo $errors['sla_id']; ?></span> <i class="help-tip icon-question-sign" href="#sla"></i> </td> </tr> <tr> <td width="180"> <?php echo __('Schedule');?>: </td> <td> <select name="schedule_id"> <option value="0" selected="selected" >— <?php echo __("SLA's Default");?> —</option> <?php if ($schedules=BusinessHoursSchedule::getSchedules()) { foreach ($schedules as $s) { echo sprintf('<option value="%d" %s>%s</option>', $s->getId(), ($info['schedule_id']==$s->getId()) ? 'selected="selected"' : '', $s->getName()); } } ?> </select> <span class="error"><?php echo $errors['schedule_id']; ?></span> <i class="help-tip icon-question-sign" href="#schedule"></i> </td> </tr> <tr> <td width="180"> <?php echo __('Manager'); ?>: </td> <td> <span> <select name="manager_id"> <option value="0">— <?php echo __('None'); ?> —</option> <?php $sql='SELECT staff_id,CONCAT_WS(", ",lastname, firstname) as name ' .' FROM '.STAFF_TABLE.' staff ' .' ORDER by name'; if(($res=db_query($sql)) && db_num_rows($res)) { while(list($id,$name)=db_fetch_row($res)){ $selected=($info['manager_id'] && $id==$info['manager_id'])?'selected="selected"':''; echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name); } } ?> </select> <span class="error"><?php echo $errors['manager_id']; ?></span> <i class="help-tip icon-question-sign" href="#manager"></i> </span> </td> </tr> <tr> <td><?php echo __('Ticket Assignment'); ?>:</td> <td> <select name="assignment_flag"> <option value="all"<?php echo ($info['assignment_flag'] == 'all')?'selected="selected"':'';?>><?php echo __('All'); ?></option> <option value="members"<?php echo ($info['assignment_flag'] == 'members') ?'selected="selected"':'';?>><?php echo __('Department Members'); ?></option> <option value="primary"<?php echo ($info['assignment_flag'] == 'primary') ?'selected="selected"':'';?>><?php echo __('Primary Members'); ?></option> </select> <span class="error"> </span> <i class="help-tip icon-question-sign" href="#sandboxing"></i> </td> </tr> <tr> <td><?php echo __('Claim on Response'); ?>:</td> <td> <label> <input type="checkbox" name="disable_auto_claim" <?php echo $info['disable_auto_claim'] ? 'checked="checked"' : ''; ?>> <?php echo sprintf('<strong>%s</strong> %s', __('Disable'), __('auto claim')); ?> </label> <i class="help-tip icon-question-sign" href="#disable_auto_claim"></i> </td> </tr> <tr> <td><?php echo __('Reopen Auto Assignment'); ?>:</td> <td> <label> <input type="checkbox" name="disable_reopen_auto_assign" <?php echo $info['disable_reopen_auto_assign'] ? 'checked="checked"' : ''; ?>> <?php echo sprintf('<strong>%s</strong> %s', __('Disable'), __('auto assign on reopen')); ?> </label> <i class="help-tip icon-question-sign" href="#disable_reopen_auto_assign"></i> </td> </tr> <tr> <th colspan="2"> <em><strong><?php echo __('Outgoing Email Settings'); ?></strong>:</em> </th> </tr> <tr> <td width="180"> <?php echo __('Outgoing Email'); ?>: </td> <td> <select name="email_id"> <option value="0">— <?php echo __('System Default'); ?> —</option> <?php $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name'; if(($res=db_query($sql)) && db_num_rows($res)){ while(list($id,$email,$name)=db_fetch_row($res)){ $selected=($info['email_id'] && $id==$info['email_id'])?'selected="selected"':''; if($name) $email=Format::htmlchars("$name <$email>"); echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email); } } ?> </select> <span class="error"> <?php echo $errors['email_id']; ?></span> <i class="help-tip icon-question-sign" href="#email"></i> </td> </tr> <tr> <td width="180"> <?php echo __('Template Set'); ?>: </td> <td> <select name="tpl_id"> <option value="0">— <?php echo __('System Default'); ?> —</option> <?php $sql='SELECT tpl_id,name FROM '.EMAIL_TEMPLATE_GRP_TABLE.' tpl WHERE isactive=1 ORDER by name'; if(($res=db_query($sql)) && db_num_rows($res)){ while(list($id,$name)=db_fetch_row($res)){ $selected=($info['tpl_id'] && $id==$info['tpl_id'])?'selected="selected"':''; echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$name); } } ?> </select> <span class="error"> <?php echo $errors['tpl_id']; ?></span> <i class="help-tip icon-question-sign" href="#template"></i> </td> </tr> <tr> <th colspan="2"> <em><strong><?php echo __('Autoresponder Settings'); ?></strong>: <i class="help-tip icon-question-sign" href="#auto_response_settings"></i></em> </th> </tr> <tr> <td width="180"> <?php echo __('New Ticket');?>: </td> <td> <label> <input type="checkbox" name="ticket_auto_response" value="0" <?php echo !$info['ticket_auto_response']?'checked="checked"':''; ?> > <?php echo sprintf(__('<strong>Disable</strong> for %s'), __('this department')); ?> </label> <i class="help-tip icon-question-sign" href="#new_ticket"></i> </td> </tr> <tr> <td width="180"> <?php echo __('New Message');?>: </td> <td> <label> <input type="checkbox" name="message_auto_response" value="0" <?php echo !$info['message_auto_response']?'checked="checked"':''; ?> > <?php echo sprintf(__('<strong>Disable</strong> for %s'), __('this department')); ?> </label> <i class="help-tip icon-question-sign" href="#new_message"></i> </td> </tr> <tr> <td width="180"> <?php echo __('Auto-Response Email'); ?>: </td> <td> <span> <select name="autoresp_email_id"> <option value="0" selected="selected">— <?php echo __('Department Email'); ?> —</option> <?php $sql='SELECT email_id,email,name FROM '.EMAIL_TABLE.' email ORDER by name'; if(($res=db_query($sql)) && db_num_rows($res)){ while(list($id,$email,$name)=db_fetch_row($res)){ $selected = (isset($info['autoresp_email_id']) && $id == $info['autoresp_email_id']) ? 'selected="selected"' : ''; if($name) $email=Format::htmlchars("$name <$email>"); echo sprintf('<option value="%d" %s>%s</option>',$id,$selected,$email); } } ?> </select> <span class="error"><?php echo $errors['autoresp_email_id']; ?></span> <i class="help-tip icon-question-sign" href="#auto_response_email"></i> </span> </td> </tr> <tr> <th colspan="2"> <em><strong><?php echo __('Alerts and Notices'); ?>:</strong> <i class="help-tip icon-question-sign" href="#group_membership"></i></em> </th> </tr> <tr> <td width="180"> <?php echo __('Recipients'); ?>: </td> <td> <span> <select name="group_membership"> <?php foreach (array( Dept::ALERTS_DISABLED => __("No one (disable Alerts and Notices)"), Dept::ALERTS_ADMIN_ONLY => __("Admin Email Only"), Dept::ALERTS_DEPT_ONLY => __("Department members only"), Dept::ALERTS_DEPT_AND_EXTENDED => __("Department and extended access members"), ) as $mode=>$desc) { ?> <option value="<?php echo $mode; ?>" <?php if ($info['group_membership'] == $mode) echo 'selected="selected"'; ?>><?php echo $desc; ?></option><?php } ?> </select> <i class="help-tip icon-question-sign" href="#group_membership"></i> </span> </td> </tr> <tr> <th colspan="2"> <em><strong><?php echo __('Department Signature'); ?></strong>: <span class="error"> <?php echo $errors['signature']; ?></span> <i class="help-tip icon-question-sign" href="#department_signature"></i></em> </th> </tr> <tr> <td colspan=2> <textarea class="richtext no-bar" name="signature" cols="21" rows="5" style="width: 60%;"><?php echo $info['signature']; ?></textarea> </td> </tr> </tbody> </table> </div> <div id="access" class="hidden tab_content"> <table class="two-column table" width="100%"> <tbody> <tr class="header" id="primary-members"> <td colspan="2"> <?php echo __('Department Members'); ?> <div><small> <?php echo sprintf(__('Agents who are primary members of %s'), __('this department')); ?> </small></div> </td> <td> <?php echo sprintf( '<a class="no-pjax" href="departments.php?id=%d&a=export"</a>', $dept->getId()); ?> <span class="action-button pull-right" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Export');?>"> <i class="icon-download-alt icon-fixed-width"></i> </span> </td> </tr> <?php if (!count($dept->members)) { ?> <tr><td colspan=2><em><?php echo __('Department does not have primary members'); ?> </em> </td> </tr> <?php } ?> </tbody> <tbody> <tr class="header" id="extended-access-members"> <td colspan="2"> <div><small> <?php echo sprintf(__('Agents who have extended access to %s'), __('this department')); ?> </small></div> </td> </tr> <?php $agents = Staff::getStaffMembers(); foreach ($dept->getMembers() as $member) { unset($agents[$member->getId()]); } ?> <tr id="add_extended_access"> <td colspan="2"> <i class="icon-plus-sign"></i> <select id="add_access" data-quick-add="staff"> <option value="0">— <?php echo __('Select Agent');?> —</option> <?php foreach ($agents as $id=>$name) { echo sprintf('<option value="%d">%s</option>',$id,Format::htmlchars($name)); } ?> <option value="0" data-quick-add>— <?php echo __('Add New');?> —</option> </select> <button type="button" class="action-button"> <?php echo __('Add'); ?> </button> </td> </tr> </tbody> <tbody> <tr id="member_template" class="hidden"> <td> <input type="hidden" data-name="members[]" value="" /> </td> <td> <select data-name="member_role" data-quick-add="role"> <option value="0">— <?php echo __('Select Role');?> —</option> <?php foreach (Role::getRoles() as $id=>$name) { echo sprintf('<option value="%d" %s>%s</option>',$id,$sel,$name); } ?> <option value="0" data-quick-add>— <?php echo __('Add New');?> —</option> </select> <span style="display:inline-block;width:60px"> </span> <label class="inline checkbox"> <input type="checkbox" data-name="member_alerts" value="1" /> <?php echo __('Alerts'); ?> </label> <a href="#" class="pull-right drop-membership" title="<?php echo __('Delete'); ?>"><i class="icon-trash"></i></a> </td> </tr> </tbody> </table> </div> <p style="text-align:center"> <input type="submit" name="submit" value="<?php echo $submit_text; ?>"> <input type="reset" name="reset" value="<?php echo __('Reset');?>"> <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="?"'> </p> </form> <script type="text/javascript"> var addAccess = function(staffid, name, role, alerts, primary, error) { if (!staffid) return; var copy = $('#member_template').clone(); var target = (primary) ? 'extended-access-members' : 'add_extended_access'; copy.find('td:first').append(document.createTextNode(name)); if (primary) { copy.find('a.drop-membership').remove(); } copy.find('[data-name^=member_alerts]') .attr('name', 'member_alerts['+staffid+']') .prop('disabled', (primary)) .prop('checked', primary || alerts); copy.find('[data-name^=member_role]') .attr('name', 'member_role['+staffid+']') .val(role || 0); copy.find('[data-name=members\\[\\]]') .attr('name', 'members[]') .val(staffid); copy.attr('id', '').show().insertBefore($('#'+target)); copy.removeClass('hidden') if (error) $('<div class="error">').text(error).appendTo(copy.find('td:last')); copy.find('.drop-membership').click(function() { $('#add_access').append( $('<option>') .attr('value', copy.find('input[name^=members][type=hidden]').val()) .text(copy.find('td:first').text()) ); copy.fadeOut(function() { $(this).remove(); }); return false; }); }; $('#add_extended_access').find('button').on('click', function() { var selected = $('#add_access').find(':selected'), id = parseInt(selected.val()); if (!id) return; addAccess(id, selected.text(), 0, true); selected.remove(); return false; }); <?php if ($dept) { // Primary members foreach ($dept->getPrimaryMembers() as $member) { $primary = $member->dept_id == $info['id']; echo sprintf('addAccess(%d, %s, %d, %d, %d, %s);', $member->getId(), JsonDataEncoder::encode((string) $member->getName()), $member->role_id, $member->get('alerts', 0), ($member->dept_id == $info['id']) ? 1 : 0, JsonDataEncoder::encode($errors['members'][$member->staff_id]) ); } // Extended members. foreach ($dept->getExtendedMembers() as $member) { echo sprintf('addAccess(%d, %s, %d, %d, %d, %s);', $member->getId(), JsonDataEncoder::encode((string) $member->getName()), $member->role_id, $member->get('alerts', 0), 0, JsonDataEncoder::encode($errors['members'][$member->staff_id]) ); } } ?> </script>
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