Gecko [ 167.86.127.34 ]

Name	Size	Permission
templates	[ DIR ]	drwxr-xr-x
apikey.inc.php	4.66 KB	-rw-r--r--
apikeys.inc.php	7.6 KB	-rw-r--r--
banlist.inc.php	8.71 KB	-rw-r--r--
banrule.inc.php	2.93 KB	-rw-r--r--
cannedresponse.inc.php	6.09 KB	-rw-r--r--
cannedresponses.inc.php	8.02 KB	-rw-r--r--
categories.inc.php	7.03 KB	-rw-r--r--
category.inc.php	6.48 KB	-rw-r--r--
dashboard.inc.php	6.85 KB	-rw-r--r--
department.inc.php	22.65 KB	-rw-r--r--
departments.inc.php	10.45 KB	-rw-r--r--
directory.inc.php	5.86 KB	-rw-r--r--
dynamic-form.inc.php	15.15 KB	-rw-r--r--
dynamic-forms.inc.php	5.26 KB	-rw-r--r--
dynamic-list.inc.php	11.09 KB	-rw-r--r--
dynamic-lists.inc.php	4.62 KB	-rw-r--r--
email.inc.php	17.89 KB	-rw-r--r--
emails.inc.php	7.03 KB	-rw-r--r--
faq-categories.inc.php	6.88 KB	-rw-r--r--
faq-category.inc.php	3.02 KB	-rw-r--r--
faq-view.inc.php	3.52 KB	-rw-r--r--
faq.inc.php	10.33 KB	-rw-r--r--
filter.inc.php	18.87 KB	-rw-r--r--
filters.inc.php	9.23 KB	-rw-r--r--
footer.inc.php	3.88 KB	-rw-r--r--
header.inc.php	5.82 KB	-rw-r--r--
helptopic.inc.php	20.7 KB	-rw-r--r--
helptopics.inc.php	9.74 KB	-rw-r--r--
index.php	37 B	-rw-r--r--
login.header.php	1.09 KB	-rw-r--r--
login.tpl.php	5.67 KB	-rw-r--r--
org-view.inc.php	4.45 KB	-rw-r--r--
orgs.inc.php	8.39 KB	-rw-r--r--
page.inc.php	7.86 KB	-rw-r--r--
pages.inc.php	7.64 KB	-rw-r--r--
plugin-add.inc.php	1.22 KB	-rw-r--r--
plugin.inc.php	1.54 KB	-rw-r--r--
plugins.inc.php	5.38 KB	-rw-r--r--
profile.inc.php	18.14 KB	-rw-r--r--
pwreset.login.php	1.77 KB	-rw-r--r--
pwreset.php	1.7 KB	-rw-r--r--
pwreset.sent.php	1.55 KB	-rw-r--r--
queue.inc.php	15.59 KB	-rw-r--r--
queues-ticket.inc.php	4.5 KB	-rw-r--r--
role.inc.php	4.88 KB	-rw-r--r--
roles.inc.php	5.5 KB	-rw-r--r--
schedule.inc.php	4.53 KB	-rw-r--r--
schedules.inc.php	5.34 KB	-rw-r--r--
settings-agents.inc.php	11.69 KB	-rw-r--r--
settings-alerts.inc.php	10.71 KB	-rw-r--r--
settings-autoresp.inc.php	2.48 KB	-rw-r--r--
settings-emails.inc.php	9.76 KB	-rw-r--r--
settings-kb.inc.php	2.18 KB	-rw-r--r--
settings-pages.inc.php	15.32 KB	-rw-r--r--
settings-system.inc.php	22.5 KB	-rw-r--r--
settings-tasks.inc.php	15.03 KB	-rw-r--r--
settings-tickets.inc.php	13.36 KB	-rw-r--r--
settings-users.inc.php	8.6 KB	-rw-r--r--
slaplan.inc.php	5.93 KB	-rw-r--r--
slaplans.inc.php	7.99 KB	-rw-r--r--
staff.inc.php	20.18 KB	-rw-r--r--
staffmembers.inc.php	12.63 KB	-rw-r--r--
syslogs.inc.php	8.57 KB	-rw-r--r--
system.inc.php	7.55 KB	-rw-r--r--
task-view.inc.php	93 B	-rw-r--r--
tasks.inc.php	18.23 KB	-rw-r--r--
team.inc.php	8.73 KB	-rw-r--r--
teams.inc.php	8.14 KB	-rw-r--r--
template.inc.php	7.21 KB	-rw-r--r--
templates.inc.php	8.25 KB	-rw-r--r--
ticket-edit.inc.php	8.58 KB	-rw-r--r--
ticket-open.inc.php	23.42 KB	-rw-r--r--
ticket-relations.inc.php	1.25 KB	-rw-r--r--
ticket-tasks.inc.php	7.29 KB	-rw-r--r--
ticket-view.inc.php	69.13 KB	-rw-r--r--
tpl.inc.php	5.79 KB	-rw-r--r--
user-view.inc.php	9.22 KB	-rw-r--r--
users.inc.php	12.64 KB	-rw-r--r--

Code Editor : ticket-open.inc.php

<?php
if (!defined('OSTSCPINC') || !$thisstaff
        || !$thisstaff->hasPerm(Ticket::PERM_CREATE, false))
        die('Access Denied');

$info=array();
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);

if ($_SESSION[':form-data'] && !$_GET['tid'])
  unset($_SESSION[':form-data']);

//  Use thread entry to seed the ticket
if (!$user && $_GET['tid'] && ($entry = ThreadEntry::lookup($_GET['tid']))) {
    if ($entry->getThread()->getObjectType() == 'T')
      $oldTicketId = $entry->getThread()->getObjectId();
    if ($entry->getThread()->getObjectType() == 'A')
      $oldTaskId = $entry->getThread()->getObjectId();

$_SESSION[':form-data']['message'] = Format::htmlchars($entry->getBody());
    $_SESSION[':form-data']['ticketId'] = $oldTicketId;
    $_SESSION[':form-data']['taskId'] = $oldTaskId;
    $_SESSION[':form-data']['eid'] = $entry->getId();
    $_SESSION[':form-data']['timestamp'] = $entry->getCreateDate();

if ($entry->user_id)
       $user = User::lookup($entry->user_id);

if (($m= TicketForm::getInstance()->getField('message'))) {
         $k = 'attach:'.$m->getId();
         unset($_SESSION[':form-data'][$k]);
        foreach ($entry->getAttachments() as $a) {
          if (!$a->inline && $a->file) {
            $_SESSION[':form-data'][$k][$a->file->getId()] = $a->getFilename();
            $_SESSION[':uploadedFiles'][$a->file->getId()] = $a->getFilename();
          }
        }
     }
}

if (!$info['topicId'])
    $info['topicId'] = $cfg->getDefaultTopicId();

$forms = array();
if ($info['topicId'] && ($topic=Topic::lookup($info['topicId']))) {
    foreach ($topic->getForms() as $F) {
        if (!$F->hasAnyVisibleFields())
            continue;
        if ($_POST) {
            $F = $F->instanciate();
            $F->isValidForClient();
        }
        $forms[] = $F;
    }
}

if ($_POST)
    $info['duedate'] = Format::date(strtotime($info['duedate']), false, false, 'UTC');
?>
<form action="tickets.php?a=open" method="post" class="save"  enctype="multipart/form-data">
 <?php csrf_token(); ?>
 <input type="hidden" name="do" value="create">
 <input type="hidden" name="a" value="open">
<div style="margin-bottom:20px; padding-top:5px;">
    <div class="pull-left flush-left">
        <h2><?php echo __('Open a New Ticket');?></h2>
    </div>
</div>
 <table class="form_table fixed" width="940" border="0" cellspacing="0" cellpadding="2">
    <thead>
    
        <tr><td style="padding:0;"></td><td style="padding:0;"></td></tr>
    </thead>
    <tbody>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('User and Collaborators'); ?></strong>: </em>
                <div class="error"><?php echo $errors['user']; ?></div>
            </th>
        </tr>
        <tr>
          <td>
            <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2">
              <?php
              if ($user) { ?>
                  <tr><td><?php echo __('User'); ?>:</td><td>
                    <div id="user-info">
                      <input type="hidden" name="uid" id="uid" value="<?php echo $user->getId(); ?>" />
                      <a href="#" onclick="javascript:
                      $.userLookup('ajax.php/users/<?php echo $user->getId(); ?>/edit',
                      function (user) {
                        $('#user-name').text(user.name);
                        $('#user-email').text(user.email);
                      });
                      return false;
                      "><i class="icon-user"></i>
                      <span id="user-name"><?php echo Format::htmlchars($user->getName()); ?></span>
                      &lt;<span id="user-email"><?php echo $user->getEmail(); ?></span>&gt;
                    </a>
                    <a class="inline button" style="overflow:inherit" href="#"
                    onclick="javascript:
                    $.userLookup('ajax.php/users/select/'+$('input#uid').val(),
                    function(user) {
                      $('input#uid').val(user.id);
                      $('#user-name').text(user.name);
                      $('#user-email').text('<'+user.email+'>');
                    });
                    return false;
                    "><i class="icon-retweet"></i> <?php echo __('Change'); ?></a>
                  </div>
                </td>
              </tr>
              <?php
            } else { //Fallback: Just ask for email and name
              ?>
              <tr id="userRow">
                <td width="120"><?php echo __('User'); ?>:</td>
                <td>
                  <span>
                    <select class="userSelection" name="name" id="user-name"
                    data-placeholder="<?php echo __('Select User'); ?>">
                  </select>
                </span>

<span class="error">*</span>
                <br/><span class="error"><?php echo $errors['name']; ?></span>
              </td>
              <div>
                <input type="hidden" size=45 name="email" id="user-email" class="attached"
                placeholder="<?php echo __('User Email'); ?>"
                autocomplete="off" autocorrect="off" value="<?php echo $info['email']; ?>" />
              </div>
            </tr>
            <?php
          } ?>
          <tr id="ccRow">
            <td width="160"><?php echo __('Cc'); ?>:</td>
            <td>
              <span>
                <select class="collabSelections" name="ccs[]" id="cc_users_open" multiple="multiple"
                ref="tags" data-placeholder="<?php echo __('Select Contacts'); ?>">
              </select>
            </span>

<br/><span class="error"><?php echo $errors['ccs']; ?></span>
          </td>
        </tr>
        <?php
        if ($cfg->notifyONNewStaffTicket()) {
         ?>
        <tr class="no_border">
          <td>
            <?php echo __('Ticket Notice');?>:
          </td>
          <td>
            <select id="reply-to" name="reply-to">
              <option value="all"><?php echo __('Alert All'); ?></option>
              <option value="user"><?php echo __('Alert to User'); ?></option>
              <option value="none">&mdash; <?php echo __('Do Not Send Alert'); ?> &mdash;</option>
            </select>
          </td>
        </tr>
      <?php } ?>
    </table>
          </td>
        </tr>
    </tbody>
    <tbody>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Ticket Information and Options');?></strong>:</em>
            </th>
        </tr>
        <tr>
            <td width="160" class="required">
                <?php echo __('Ticket Source');?>:
            </td>
            <td>
                <select name="source">
                    <?php
                    $source = $info['source'] ?: 'Phone';
                    $sources = Ticket::getSources();
                    unset($sources['Web'], $sources['API']);
                    foreach ($sources as $k => $v)
                        echo sprintf('<option value="%s" %s>%s</option>',
                                $k,
                                ($source == $k ) ? 'selected="selected"' : '',
                                $v);
                    ?>
                </select>
                &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['source']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160" class="required">
                <?php echo __('Help Topic'); ?>:
            </td>
            <td>
                <select name="topicId" onchange="javascript:
                        var data = $(':input[name]', '#dynamic-form').serialize();
                        $.ajax(
                          'ajax.php/form/help-topic/' + this.value,
                          {
                            data: data,
                            dataType: 'json',
                            success: function(json) {
                              $('#dynamic-form').empty().append(json.html);
                              $(document.head).append(json.media);
                            }
                          });">
                    <?php
                    if ($topics=Topic::getHelpTopics(false, false, true)) {
                        if (count($topics) == 1)
                            $selected = 'selected="selected"';
                        else { ?>
                        <option value="" selected >&mdash; <?php echo __('Select Help Topic'); ?> &mdash;</option>
<?php                   }
                        foreach($topics as $id =>$name) {
                            echo sprintf('<option value="%d" %s %s>%s</option>',
                                $id, ($info['topicId']==$id)?'selected="selected"':'',
                                $selected, $name);
                        }
                        if (count($topics) == 1 && !$forms) {
                            if (($T = Topic::lookup($id)))
                                $forms =  $T->getForms();
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['topicId']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160">
                <?php echo __('Department'); ?>:
            </td>
            <td>
                <select name="deptId">
                    <option value="" selected >&mdash; <?php echo __('Select Department'); ?>&mdash;</option>
                    <?php
                    if($depts=Dept::getPublicDepartments()) {
                        foreach($depts as $id =>$name) {
                            if (!($role = $thisstaff->getRole($id))
                                || !$role->hasPerm(Ticket::PERM_CREATE)
                            ) {
                                // No access to create tickets in this dept
                                continue;
                            }
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['deptId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error"><?php echo $errors['deptId']; ?></font>
            </td>
        </tr>

<tr>
            <td width="160">
                <?php echo __('SLA Plan');?>:
            </td>
            <td>
                <select name="slaId">
                    <option value="0" selected="selected" >&mdash; <?php echo __('System Default');?> &mdash;</option>
                    <?php
                    if($slas=SLA::getSLAs()) {
                        foreach($slas as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['slaId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['slaId']; ?></font>
            </td>
         </tr>

<tr>
            <td width="160">
                <?php echo __('Due Date');?>:
            </td>
            <td>
                <?php
                $duedateField = Ticket::duedateField('duedate', $info['duedate']);
                $duedateField->render();
                ?>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['duedate']; ?> &nbsp; <?php echo $errors['time']; ?></font>
                <em><?php echo __('Time is based on your time
                        zone');?>&nbsp;(<?php echo $cfg->getTimezone($thisstaff); ?>)</em>
            </td>
        </tr>

<?php
        if($thisstaff->hasPerm(Ticket::PERM_ASSIGN, false)) { ?>
        <tr>
            <td width="160"><?php echo __('Assign To');?>:</td>
            <td>
                <select id="assignId" name="assignId">
                    <option value="0" selected="selected">&mdash; <?php echo __('Select an Agent OR a Team');?> &mdash;</option>
                    <?php
                    if(($users=Staff::getAvailableStaffMembers())) {
                        echo '<OPTGROUP label="'.sprintf(__('Agents (%d)'), count($users)).'">';
                        foreach($users as $id => $name) {
                            $k="s$id";
                            echo sprintf('<option value="%s" %s>%s</option>',
                                        $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
                        }
                        echo '</OPTGROUP>';
                    }

if(($teams=Team::getActiveTeams())) {
                        echo '<OPTGROUP label="'.sprintf(__('Teams (%d)'), count($teams)).'">';
                        foreach($teams as $id => $name) {
                            $k="t$id";
                            echo sprintf('<option value="%s" %s>%s</option>',
                                        $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
                        }
                        echo '</OPTGROUP>';
                    }
                    ?>
                </select>&nbsp;<span class='error'>&nbsp;<?php echo $errors['assignId']; ?></span>
            </td>
        </tr>
        <?php } ?>
        </tbody>
        <tbody id="dynamic-form">
        <?php
            $options = array('mode' => 'create');
            foreach ($forms as $form) {
                print $form->getForm($_SESSION[':form-data'])->getMedia();
                include(STAFFINC_DIR .  'templates/dynamic-form.tmpl.php');
            }
        ?>
        </tbody>
        <tbody>
        <?php
        //is the user allowed to post replies??
        if ($thisstaff->getRole()->hasPerm(Ticket::PERM_REPLY)) { ?>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Response');?></strong>: <?php echo __('Optional response to the above issue.');?></em>
            </th>
        </tr>
        <tr>
            <td colspan=2>
            <?php
            if($cfg->isCannedResponseEnabled() && ($cannedResponses=Canned::getCannedResponses())) {
                ?>
                <div style="margin-top:0.3em;margin-bottom:0.5em">
                    <?php echo __('Canned Response');?>:&nbsp;
                    <select id="cannedResp" name="cannedResp">
                        <option value="0" selected="selected">&mdash; <?php echo __('Select a canned response');?> &mdash;</option>
                        <?php
                        foreach($cannedResponses as $id =>$title) {
                            echo sprintf('<option value="%d">%s</option>',$id,$title);
                        }
                        ?>
                    </select>
                    &nbsp;&nbsp;
                    <label class="checkbox inline"><input type='checkbox' value='1' name="append" id="append" checked="checked"><?php echo __('Append');?></label>
                </div>
            <?php
            }
                $signature = '';
                if ($thisstaff->getDefaultSignatureType() == 'mine')
                    $signature = $thisstaff->getSignature(); ?>
                <textarea
                    class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
                        ?> draft draft-delete" data-signature="<?php
                        echo Format::htmlchars(Format::viewableImages($signature)); ?>"
                    data-signature-field="signature" data-dept-field="deptId"
                    placeholder="<?php echo __('Initial response for the ticket'); ?>"
                    name="response" id="response" cols="21" rows="8"
                    style="width:80%;" <?php
    list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.staff.response', false, $info['response']);
    echo $attrs; ?>><?php echo $_POST ? $info['response'] : $draft;
                ?></textarea>
                    <div class="attachments">
<?php
print $response_form->getField('attachments')->render();
?>
                    </div>

<table border="0" cellspacing="0" cellpadding="2" width="100%">
            <tr>
                <td width="100"><?php echo __('Ticket Status');?>:</td>
                <td>
                    <select name="statusId">
                    <?php
                    $statusId = $info['statusId'] ?: $cfg->getDefaultTicketStatusId();
                    $states = array('open');
                    if ($thisstaff->hasPerm(Ticket::PERM_CLOSE, false))
                        $states = array_merge($states, array('closed'));
                    foreach (TicketStatusList::getStatuses(
                                array('states' => $states)) as $s) {
                        if (!$s->isEnabled()) continue;
                        $selected = ($statusId == $s->getId());
                        echo sprintf('<option value="%d" %s>%s</option>',
                                $s->getId(),
                                $selected
                                 ? 'selected="selected"' : '',
                                __($s->getName()));
                    }
                    ?>
                    </select>
                </td>
            </tr>
             <tr>
                <td width="100"><?php echo __('Signature');?>:</td>
                <td>
                    <?php
                    $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
                    ?>
                    <label><input type="radio" name="signature" value="none" checked="checked"> <?php echo __('None');?></label>
                    <?php
                    if($thisstaff->getSignature()) { ?>
                        <label><input type="radio" name="signature" value="mine"
                            <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> <?php echo __('My Signature');?></label>
                    <?php
                    } ?>
                    <label><input type="radio" name="signature" value="dept"
                        <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>> <?php echo sprintf(__('Department Signature (%s)'), __('if set')); ?></label>
                </td>
             </tr>
            </table>
            </td>
        </tr>
        <?php
        } //end canPostReply
        ?>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Internal Note');?></strong>
                <font class="error">&nbsp;<?php echo $errors['note']; ?></font></em>
            </th>
        </tr>
        <tr>
            <td colspan=2>
                <textarea
                    class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
                        ?> draft draft-delete"
                    placeholder="<?php echo __('Optional internal note (recommended on assignment)'); ?>"
                    name="note" cols="21" rows="6" style="width:80%;" <?php
    list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.staff.note', false, $info['note']);
    echo $attrs; ?>><?php echo $_POST ? $info['note'] : $draft;
                ?></textarea>
            </td>
        </tr>
    </tbody>
</table>
<p style="text-align:center;">
    <input type="submit" name="submit" value="<?php echo _P('action-button', 'Open');?>">
    <input type="reset"  name="reset"  value="<?php echo __('Reset');?>">
    <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick="javascript:
        $(this.form).find('textarea.richtext')
          .redactor('draft.deleteDraft');
        window.location.href='tickets.php'; " />
</p>
</form>
<script type="text/javascript">
$(function() {
    $('input#user-email').typeahead({
        source: function (typeahead, query) {
            $.ajax({
                url: "ajax.php/users?q="+query,
                dataType: 'json',
                success: function (data) {
                    typeahead.process(data);
                }
            });
        },
        onselect: function (obj) {
            $('#uid').val(obj.id);
            $('#user-name').val(obj.name);
            $('#user-email').val(obj.email);
        },
        property: "/bin/true"
    });

<?php
    // Popup user lookup on the initial page load (not post) if we don't have a
    // user selected
    if (!$_POST && !$user) {?>
    setTimeout(function() {
      $.userLookup('ajax.php/users/lookup/form', function (user) {
        window.location.href = window.location.href+'&uid='+user.id;
      });
    }, 100);
    <?php
    } ?>
});

$(function() {
    $('a#editorg').click( function(e) {
        e.preventDefault();
        $('div#org-profile').hide();
        $('div#org-form').fadeIn();
        return false;
     });

$(document).on('click', 'form.org input.cancel', function (e) {
        e.preventDefault();
        $('div#org-form').hide();
        $('div#org-profile').fadeIn();
        return false;
    });

$('.userSelection').select2({
      width: '450px',
      minimumInputLength: 3,
      ajax: {
        url: "ajax.php/users/local",
        dataType: 'json',
        data: function (params) {
          return {
            q: params.term,
          };
        },
        processResults: function (data) {
          return {
            results: $.map(data, function (item) {
              return {
                text: item.email + ' - ' + item.name,
                slug: item.slug,
                email: item.email,
                id: item.id
              }
            })
          };
          $('#user-email').val(item.name);
        }
      }
    });

$('.userSelection').on('select2:select', function (e) {
      var data = e.params.data;
      $('#user-email').val(data.email);
    });

$('.userSelection').on("change", function (e) {
      var data = $('.userSelection').select2('data');
      var data = data[0].text;
      var email = data.substr(0,data.indexOf(' '));
      $('#user-email').val(data.substr(0,data.indexOf(' ')));
     });

$('.collabSelections').select2({
      width: '450px',
      minimumInputLength: 3,
      ajax: {
        url: "ajax.php/users/local",
        dataType: 'json',
        data: function (params) {
          return {
            q: params.term,
          };
        },
        processResults: function (data) {
          return {
            results: $.map(data, function (item) {
              return {
                text: item.name,
                slug: item.slug,
                id: item.id
              }
            })
          };
        }
      }
    });

});
</script>

${this.title}

Code Editor : ticket-open.inc.php