Gecko [ 167.86.127.34 ]

Name	Size	Permission
cli	[ DIR ]	drwxr-xr-x
client	[ DIR ]	drwxr-xr-x
config	[ DIR ]	drwxr-xr-x
fpdf	[ DIR ]	drwxr-xr-x
i18n	[ DIR ]	drwxr-xr-x
mpdf	[ DIR ]	drwxr-xr-x
pear	[ DIR ]	drwxr-xr-x
plugins	[ DIR ]	drwxr-xr-x
staff	[ DIR ]	drwxr-xr-x
upgrader	[ DIR ]	drwxr-xr-x
.MANIFEST	163.74 KB	-rw-r--r--
.htaccess	14 B	-rw-r--r--
JSON.php	33.13 KB	-rw-r--r--
PasswordHash.php	6.92 KB	-rw-r--r--
Spyc.php	31.73 KB	-rw-r--r--
UniversalClassLoader.php	8.61 KB	-rw-r--r--
ajax.admin.php	7.21 KB	-rw-r--r--
ajax.config.php	4.55 KB	-rw-r--r--
ajax.content.php	9.47 KB	-rw-r--r--
ajax.draft.php	12.72 KB	-rw-r--r--
ajax.export.php	1006 B	-rw-r--r--
ajax.filter.php	874 B	-rw-r--r--
ajax.forms.php	13.3 KB	-rw-r--r--
ajax.i18n.php	4.91 KB	-rw-r--r--
ajax.kbase.php	2.93 KB	-rw-r--r--
ajax.note.php	2.05 KB	-rw-r--r--
ajax.orgs.php	11.7 KB	-rw-r--r--
ajax.schedule.php	4.29 KB	-rw-r--r--
ajax.search.php	12.35 KB	-rw-r--r--
ajax.sequence.php	3.2 KB	-rw-r--r--
ajax.staff.php	7.84 KB	-rw-r--r--
ajax.tasks.php	30.25 KB	-rw-r--r--
ajax.thread.php	8.89 KB	-rw-r--r--
ajax.tickets.php	74 KB	-rw-r--r--
ajax.tips.php	1.66 KB	-rw-r--r--
ajax.upgrader.php	2.24 KB	-rw-r--r--
ajax.users.php	17.8 KB	-rw-r--r--
api.cron.php	909 B	-rw-r--r--
api.tickets.php	8.26 KB	-rw-r--r--
class.ajax.php	1.42 KB	-rw-r--r--
class.api.php	13.14 KB	-rw-r--r--
class.app.php	1.47 KB	-rw-r--r--
class.attachment.php	6.87 KB	-rw-r--r--
class.auth.php	43.91 KB	-rw-r--r--
class.avatar.php	6.43 KB	-rw-r--r--
class.banlist.php	2.54 KB	-rw-r--r--
class.base32.php	4.06 KB	-rw-r--r--
class.businesshours.php	6.72 KB	-rw-r--r--
class.canned.php	8.58 KB	-rw-r--r--
class.captcha.php	1.73 KB	-rw-r--r--
class.category.php	11.04 KB	-rw-r--r--
class.charset.php	3.4 KB	-rw-r--r--
class.cli.php	9.48 KB	-rw-r--r--
class.client.php	15.02 KB	-rw-r--r--
class.collaborator.php	5.44 KB	-rw-r--r--
class.company.php	2.65 KB	-rw-r--r--
class.config.php	58.51 KB	-rw-r--r--
class.cron.php	3.54 KB	-rw-r--r--
class.crypto.php	18.96 KB	-rw-r--r--
class.csrf.php	2.36 KB	-rw-r--r--
class.dept.php	32.39 KB	-rw-r--r--
class.dispatcher.php	6.72 KB	-rw-r--r--
class.draft.php	6.25 KB	-rw-r--r--
class.dynamic_forms.php	62.12 KB	-rw-r--r--
class.email.php	18.09 KB	-rw-r--r--
class.error.php	1.69 KB	-rw-r--r--
class.export.php	31.8 KB	-rw-r--r--
class.faq.php	15.05 KB	-rw-r--r--
class.file.php	32.41 KB	-rw-r--r--
class.filter.php	27.75 KB	-rw-r--r--
class.filter_action.php	20.27 KB	-rw-r--r--
class.format.php	40.68 KB	-rw-r--r--
class.forms.php	183.13 KB	-rw-r--r--
class.http.php	5.52 KB	-rw-r--r--
class.i18n.php	24.2 KB	-rw-r--r--
class.import.php	6.44 KB	-rw-r--r--
class.json.php	2.69 KB	-rw-r--r--
class.knowledgebase.php	5.8 KB	-rw-r--r--
class.list.php	41.85 KB	-rw-r--r--
class.lock.php	4.05 KB	-rw-r--r--
class.log.php	1.54 KB	-rw-r--r--
class.mailer.php	24.05 KB	-rw-r--r--
class.mailfetch.php	37.24 KB	-rw-r--r--
class.mailparse.php	26.7 KB	-rw-r--r--
class.message.php	6.4 KB	-rw-r--r--
class.migrater.php	5.2 KB	-rw-r--r--
class.misc.php	8.15 KB	-rw-r--r--
class.model.php	2.3 KB	-rw-r--r--
class.nav.php	14.14 KB	-rw-r--r--
class.note.php	2.39 KB	-rw-r--r--
class.organization.php	22.44 KB	-rw-r--r--
class.orm.php	119.54 KB	-rw-r--r--
class.osticket.php	18.8 KB	-rw-r--r--
class.ostsession.php	9.82 KB	-rw-r--r--
class.page.php	10.65 KB	-rw-r--r--
class.pagenate.php	5.13 KB	-rw-r--r--
class.passwd.php	1.19 KB	-rw-r--r--
class.pdf.php	3.62 KB	-rw-r--r--
class.plugin.php	23.89 KB	-rw-r--r--
class.priority.php	1.81 KB	-rw-r--r--
class.queue.php	102.01 KB	-rw-r--r--
class.report.php	11.47 KB	-rw-r--r--
class.role.php	11.12 KB	-rw-r--r--
class.schedule.php	46.03 KB	-rw-r--r--
class.search.php	56.26 KB	-rw-r--r--
class.sequence.php	7.27 KB	-rw-r--r--
class.setup.php	3.55 KB	-rw-r--r--
class.signal.php	4.16 KB	-rw-r--r--
class.sla.php	8.64 KB	-rw-r--r--
class.staff.php	52.41 KB	-rw-r--r--
class.task.php	49.97 KB	-rw-r--r--
class.team.php	12.01 KB	-rw-r--r--
class.template.php	23.33 KB	-rw-r--r--
class.thread.php	107.11 KB	-rw-r--r--
class.thread_actions.php	17.08 KB	-rw-r--r--
class.ticket.php	162.72 KB	-rw-r--r--
class.timezone.php	21.94 KB	-rw-r--r--
class.topic.php	19.07 KB	-rw-r--r--
class.translation.php	34.38 KB	-rw-r--r--
class.upgrader.php	13.54 KB	-rw-r--r--
class.user.php	42.45 KB	-rw-r--r--
class.usersession.php	4.99 KB	-rw-r--r--
class.util.php	8.01 KB	-rw-r--r--
class.validator.php	12.05 KB	-rw-r--r--
class.variable.php	11.93 KB	-rw-r--r--
class.xml.php	3.23 KB	-rw-r--r--
class.yaml.php	1.16 KB	-rw-r--r--
htmLawed.php	53.53 KB	-rw-r--r--
html2text.php	33.63 KB	-rw-r--r--
index.php	37 B	-rw-r--r--
mysqli.php	8.55 KB	-rw-r--r--
ost-config.php	5.61 KB	-rw-r--r--
ost-sampleconfig.php	5.62 KB	-rw-r--r--
tnef_decoder.php	19.82 KB	-rw-r--r--

Code Editor : api.tickets.php

<?php

include_once INCLUDE_DIR.'class.api.php';
include_once INCLUDE_DIR.'class.ticket.php';

class TicketApiController extends ApiController {

# Supported arguments -- anything else is an error. These items will be
    # inspected _after_ the fixup() method of the ApiXxxDataParser classes
    # so that all supported input formats should be supported
    function getRequestStructure($format, $data=null) {
        $supported = array(
            "alert", "autorespond", "source", "topicId",
            "attachments" => array("*" =>
                array("name", "type", "data", "encoding", "size")
            ),
            "message", "ip", "priorityId",
            "system_emails" => array(
                "*" => "*"
            ),
            "thread_entry_recipients" => array (
                "*" => array("to", "cc")
            )
        );
        # Fetch dynamic form field names for the given help topic and add
        # the names to the supported request structure
        if (isset($data['topicId'])
                && ($topic = Topic::lookup($data['topicId']))
                && ($forms = $topic->getForms())) {
            foreach ($forms as $form)
                foreach ($form->getDynamicFields() as $field)
                    $supported[] = $field->get('name');
        }

# Ticket form fields
        # TODO: Support userId for existing user
        if(($form = TicketForm::getInstance()))
            foreach ($form->getFields() as $field)
                $supported[] = $field->get('name');

# User form fields
        if(($form = UserForm::getInstance()))
            foreach ($form->getFields() as $field)
                $supported[] = $field->get('name');

if(!strcasecmp($format, 'email')) {
            $supported = array_merge($supported, array('header', 'mid',
                'emailId', 'to-email-id', 'ticketId', 'reply-to', 'reply-to-name',
                'in-reply-to', 'references', 'thread-type', 'system_emails',
                'mailflags' => array('bounce', 'auto-reply', 'spam', 'viral'),
                'recipients' => array('*' => array('name', 'email', 'source'))
                ));

$supported['attachments']['*'][] = 'cid';
        }

return $supported;
    }

/*
     Validate data - overwrites parent's validator for additional validations.
    */
    function validate(&$data, $format, $strict=true) {
        global $ost;

//Call parent to Validate the structure
        if(!parent::validate($data, $format, $strict) && $strict)
            $this->exerr(400, __('Unexpected or invalid data received'));

// Use the settings on the thread entry on the ticket details
        // form to validate the attachments in the email
        $tform = TicketForm::objects()->one()->getForm();
        $messageField = $tform->getField('message');
        $fileField = $messageField->getWidget()->getAttachments();

// Nuke attachments IF API files are not allowed.
        if (!$messageField->isAttachmentsEnabled())
            $data['attachments'] = array();

//Validate attachments: Do error checking... soft fail - set the error and pass on the request.
        if ($data['attachments'] && is_array($data['attachments'])) {
            foreach($data['attachments'] as &$file) {
                if ($file['encoding'] && !strcasecmp($file['encoding'], 'base64')) {
                    if(!($file['data'] = base64_decode($file['data'], true)))
                        $file['error'] = sprintf(__('%s: Poorly encoded base64 data'),
                            Format::htmlchars($file['name']));
                }
                // Validate and save immediately
                try {
                    $F = $fileField->uploadAttachment($file);
                    $file['id'] = $F->getId();
                }
                catch (FileUploadError $ex) {
                    $name = $file['name'];
                    $file = array();
                    $file['error'] = Format::htmlchars($name) . ': ' . $ex->getMessage();
                }
            }
            unset($file);
        }

return true;
    }

function create($format) {

if(!($key=$this->requireApiKey()) || !$key->canCreateTickets())
            return $this->exerr(401, __('API key not authorized'));

$ticket = null;
        if(!strcasecmp($format, 'email')) {
            # Handle remote piped emails - could be a reply...etc.
            $ticket = $this->processEmail();
        } else {
            # Parse request body
            $ticket = $this->createTicket($this->getRequest($format));
        }

if(!$ticket)
            return $this->exerr(500, __("Unable to create new ticket: unknown error"));

$this->response(201, $ticket->getNumber());
    }

/* private helper functions */

function createTicket($data) {

# Pull off some meta-data
        $alert       = (bool) (isset($data['alert'])       ? $data['alert']       : true);
        $autorespond = (bool) (isset($data['autorespond']) ? $data['autorespond'] : true);

# Assign default value to source if not defined, or defined as NULL
        $data['source'] = isset($data['source']) ? $data['source'] : 'API';

# Create the ticket with the data (attempt to anyway)
        $errors = array();

$ticket = Ticket::create($data, $errors, $data['source'], $autorespond, $alert);
        # Return errors (?)
        if (count($errors)) {
            if(isset($errors['errno']) && $errors['errno'] == 403)
                return $this->exerr(403, __('Ticket denied'));
            else
                return $this->exerr(
                        400,
                        __("Unable to create new ticket: validation errors").":\n"
                        .Format::array_implode(": ", "\n", $errors)
                        );
        } elseif (!$ticket) {
            return $this->exerr(500, __("Unable to create new ticket: unknown error"));
        }

return $ticket;
    }

function processEmail($data=false) {

if (!$data)
            $data = $this->getEmailRequest();

$seen = false;
        if (($entry = ThreadEntry::lookupByEmailHeaders($data, $seen))
            && ($message = $entry->postEmail($data))
        ) {
            if ($message instanceof ThreadEntry) {
                return $message->getThread()->getObject();
            }
            else if ($seen) {
                // Email has been processed previously
                return $entry->getThread()->getObject();
            }
        }

// Allow continuation of thread without initial message or note
        elseif (($thread = Thread::lookupByEmailHeaders($data))
            && ($message = $thread->postEmail($data))
        ) {
            return $thread->getObject();
        }

// All emails which do not appear to be part of an existing thread
        // will always create new "Tickets". All other objects will need to
        // be created via the web interface or the API
        return $this->createTicket($data);
    }

}

//Local email piping controller - no API key required!
class PipeApiController extends TicketApiController {

//Overwrite grandparent's (ApiController) response method.
    function response($code, $resp) {

//Use postfix exit codes - instead of HTTP
        switch($code) {
            case 201: //Success
                $exitcode = 0;
                break;
            case 400:
                $exitcode = 66;
                break;
            case 401: /* permission denied */
            case 403:
                $exitcode = 77;
                break;
            case 415:
            case 416:
            case 417:
            case 501:
                $exitcode = 65;
                break;
            case 503:
                $exitcode = 69;
                break;
            case 500: //Server error.
            default: //Temp (unknown) failure - retry
                $exitcode = 75;
        }

//echo "$code ($exitcode):$resp";
        //We're simply exiting - MTA will take care of the rest based on exit code!
        exit($exitcode);
    }

function  process() {
        $pipe = new PipeApiController();
        if(($ticket=$pipe->processEmail()))
           return $pipe->response(201, $ticket->getNumber());

return $pipe->exerr(416, __('Request failed - retry again!'));
    }
}

${this.title}

Code Editor : api.tickets.php