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Name	Size	Permission
cli	[ DIR ]	drwxr-xr-x
client	[ DIR ]	drwxr-xr-x
config	[ DIR ]	drwxr-xr-x
fpdf	[ DIR ]	drwxr-xr-x
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plugins	[ DIR ]	drwxr-xr-x
staff	[ DIR ]	drwxr-xr-x
upgrader	[ DIR ]	drwxr-xr-x
.MANIFEST	163.74 KB	-rw-r--r--
.htaccess	14 B	-rw-r--r--
JSON.php	33.13 KB	-rw-r--r--
PasswordHash.php	6.92 KB	-rw-r--r--
Spyc.php	31.73 KB	-rw-r--r--
UniversalClassLoader.php	8.61 KB	-rw-r--r--
ajax.admin.php	7.21 KB	-rw-r--r--
ajax.config.php	4.55 KB	-rw-r--r--
ajax.content.php	9.47 KB	-rw-r--r--
ajax.draft.php	12.72 KB	-rw-r--r--
ajax.export.php	1006 B	-rw-r--r--
ajax.filter.php	874 B	-rw-r--r--
ajax.forms.php	13.3 KB	-rw-r--r--
ajax.i18n.php	4.91 KB	-rw-r--r--
ajax.kbase.php	2.93 KB	-rw-r--r--
ajax.note.php	2.05 KB	-rw-r--r--
ajax.orgs.php	11.7 KB	-rw-r--r--
ajax.schedule.php	4.29 KB	-rw-r--r--
ajax.search.php	12.35 KB	-rw-r--r--
ajax.sequence.php	3.2 KB	-rw-r--r--
ajax.staff.php	7.84 KB	-rw-r--r--
ajax.tasks.php	30.25 KB	-rw-r--r--
ajax.thread.php	8.89 KB	-rw-r--r--
ajax.tickets.php	74 KB	-rw-r--r--
ajax.tips.php	1.66 KB	-rw-r--r--
ajax.upgrader.php	2.24 KB	-rw-r--r--
ajax.users.php	17.8 KB	-rw-r--r--
api.cron.php	909 B	-rw-r--r--
api.tickets.php	8.26 KB	-rw-r--r--
class.ajax.php	1.42 KB	-rw-r--r--
class.api.php	13.14 KB	-rw-r--r--
class.app.php	1.47 KB	-rw-r--r--
class.attachment.php	6.87 KB	-rw-r--r--
class.auth.php	43.91 KB	-rw-r--r--
class.avatar.php	6.43 KB	-rw-r--r--
class.banlist.php	2.54 KB	-rw-r--r--
class.base32.php	4.06 KB	-rw-r--r--
class.businesshours.php	6.72 KB	-rw-r--r--
class.canned.php	8.58 KB	-rw-r--r--
class.captcha.php	1.73 KB	-rw-r--r--
class.category.php	11.04 KB	-rw-r--r--
class.charset.php	3.4 KB	-rw-r--r--
class.cli.php	9.48 KB	-rw-r--r--
class.client.php	15.02 KB	-rw-r--r--
class.collaborator.php	5.44 KB	-rw-r--r--
class.company.php	2.65 KB	-rw-r--r--
class.config.php	58.51 KB	-rw-r--r--
class.cron.php	3.54 KB	-rw-r--r--
class.crypto.php	18.96 KB	-rw-r--r--
class.csrf.php	2.36 KB	-rw-r--r--
class.dept.php	32.39 KB	-rw-r--r--
class.dispatcher.php	6.72 KB	-rw-r--r--
class.draft.php	6.25 KB	-rw-r--r--
class.dynamic_forms.php	62.12 KB	-rw-r--r--
class.email.php	18.09 KB	-rw-r--r--
class.error.php	1.69 KB	-rw-r--r--
class.export.php	31.8 KB	-rw-r--r--
class.faq.php	15.05 KB	-rw-r--r--
class.file.php	32.41 KB	-rw-r--r--
class.filter.php	27.75 KB	-rw-r--r--
class.filter_action.php	20.27 KB	-rw-r--r--
class.format.php	40.68 KB	-rw-r--r--
class.forms.php	183.13 KB	-rw-r--r--
class.http.php	5.52 KB	-rw-r--r--
class.i18n.php	24.2 KB	-rw-r--r--
class.import.php	6.44 KB	-rw-r--r--
class.json.php	2.69 KB	-rw-r--r--
class.knowledgebase.php	5.8 KB	-rw-r--r--
class.list.php	41.85 KB	-rw-r--r--
class.lock.php	4.05 KB	-rw-r--r--
class.log.php	1.54 KB	-rw-r--r--
class.mailer.php	24.05 KB	-rw-r--r--
class.mailfetch.php	37.24 KB	-rw-r--r--
class.mailparse.php	26.7 KB	-rw-r--r--
class.message.php	6.4 KB	-rw-r--r--
class.migrater.php	5.2 KB	-rw-r--r--
class.misc.php	8.15 KB	-rw-r--r--
class.model.php	2.3 KB	-rw-r--r--
class.nav.php	14.14 KB	-rw-r--r--
class.note.php	2.39 KB	-rw-r--r--
class.organization.php	22.44 KB	-rw-r--r--
class.orm.php	119.54 KB	-rw-r--r--
class.osticket.php	18.8 KB	-rw-r--r--
class.ostsession.php	9.82 KB	-rw-r--r--
class.page.php	10.65 KB	-rw-r--r--
class.pagenate.php	5.13 KB	-rw-r--r--
class.passwd.php	1.19 KB	-rw-r--r--
class.pdf.php	3.62 KB	-rw-r--r--
class.plugin.php	23.89 KB	-rw-r--r--
class.priority.php	1.81 KB	-rw-r--r--
class.queue.php	102.01 KB	-rw-r--r--
class.report.php	11.47 KB	-rw-r--r--
class.role.php	11.12 KB	-rw-r--r--
class.schedule.php	46.03 KB	-rw-r--r--
class.search.php	56.26 KB	-rw-r--r--
class.sequence.php	7.27 KB	-rw-r--r--
class.setup.php	3.55 KB	-rw-r--r--
class.signal.php	4.16 KB	-rw-r--r--
class.sla.php	8.64 KB	-rw-r--r--
class.staff.php	52.41 KB	-rw-r--r--
class.task.php	49.97 KB	-rw-r--r--
class.team.php	12.01 KB	-rw-r--r--
class.template.php	23.33 KB	-rw-r--r--
class.thread.php	107.11 KB	-rw-r--r--
class.thread_actions.php	17.08 KB	-rw-r--r--
class.ticket.php	162.72 KB	-rw-r--r--
class.timezone.php	21.94 KB	-rw-r--r--
class.topic.php	19.07 KB	-rw-r--r--
class.translation.php	34.38 KB	-rw-r--r--
class.upgrader.php	13.54 KB	-rw-r--r--
class.user.php	42.45 KB	-rw-r--r--
class.usersession.php	4.99 KB	-rw-r--r--
class.util.php	8.01 KB	-rw-r--r--
class.validator.php	12.05 KB	-rw-r--r--
class.variable.php	11.93 KB	-rw-r--r--
class.xml.php	3.23 KB	-rw-r--r--
class.yaml.php	1.16 KB	-rw-r--r--
htmLawed.php	53.53 KB	-rw-r--r--
html2text.php	33.63 KB	-rw-r--r--
index.php	37 B	-rw-r--r--
mysqli.php	8.55 KB	-rw-r--r--
ost-config.php	5.61 KB	-rw-r--r--
ost-sampleconfig.php	5.62 KB	-rw-r--r--
tnef_decoder.php	19.82 KB	-rw-r--r--

Code Editor : class.canned.php

<?php
/*********************************************************************
    class.canned.php

Canned Responses AKA Premade replies

Peter Rotich <peter@osticket.com>
    Copyright (c)  2006-2013 osTicket
    http://www.osticket.com

Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
include_once(INCLUDE_DIR.'class.file.php');

class Canned
extends VerySimpleModel {
    static $meta = array(
        'table' => CANNED_TABLE,
        'pk' => array('canned_id'),
        'joins' => array(
            'dept' => array(
                'constraint' => array('dept_id' => 'Dept.id'),
                'null' => true,
            ),
            'attachments' => array(
                'constraint' => array(
                    "'C'" => 'Attachment.type',
                    'canned_id' => 'Attachment.object_id',
                ),
                'list' => true,
                'null' => true,
                'broker' => 'GenericAttachments',
            ),
        ),
    );

const PERM_MANAGE = 'canned.manage';

static protected $perms = array(
            self::PERM_MANAGE => array(
                'title' =>
                /* @trans */ 'Premade',
                'desc'  =>
                /* @trans */ 'Ability to add/update/disable/delete canned responses')
    );

static function getPermissions() {
        return self::$perms;
    }

function getId(){
        return $this->canned_id;
    }

function isEnabled() {
         return $this->isenabled;
    }

function isActive(){
        return $this->isEnabled();
    }

function getFilters() {

if (!isset($this->_filters)) {
            $this->_filters = array();
            $cid = sprintf('"canned_id":%d', $this->getId());
            $sql='SELECT filter.id, filter.name '
                .' FROM '.FILTER_TABLE.' filter'
                .' INNER JOIN '.FILTER_ACTION_TABLE.' action'
                .'  ON (filter.id=action.filter_id)'
                .' WHERE action.type="canned"'
                ."  AND action.configuration LIKE '%$cid%'";

if (($res=db_query($sql)) && db_num_rows($res))
                while (list($id, $name) = db_fetch_row($res))
                    $this->_filters[$id] = $name;
        }

return $this->_filters;
    }

function getAttachedFiles($inlines=false) {
        return AttachmentFile::objects()
            ->filter(array(
                'attachments__type'=>'C',
                'attachments__object_id'=>$this->getId(),
                'attachments__inline' => $inlines,
            ));
    }

function getNumFilters() {
        return count($this->getFilters());
    }

function getTitle() {
        return $this->title;
    }

function getResponse() {
        return $this->response;
    }
    function getResponseWithImages() {
        return Format::viewableImages($this->getResponse());
    }

function getReply() {
        return $this->getResponse();
    }

function getHtml() {
        return $this->getFormattedResponse('html');
    }

function getPlainText() {
        return $this->getFormattedResponse('text.plain');
    }

function getFormattedResponse($format='text', $cb=null) {

$resp = array();
        $html = true;
        switch($format) {
            case 'json.plain':
                $html = false;
                // fall-through
            case 'json':
                $resp['id'] = $this->getId();
                $resp['title'] = $this->getTitle();
                $resp['response'] = $this->getResponseWithImages();

// Callback to strip or replace variables!
                if ($cb && is_callable($cb))
                    $resp = $cb($resp);

$resp['files'] = array();
                foreach ($this->getAttachedFiles(!$html) as $file) {
                    $_SESSION[':cannedFiles'][$file->id] = $file->name;
                    $resp['files'][] = array(
                        'id' => $file->id,
                        'name' => $file->name,
                        'size' => $file->size,
                        'download_url' => $file->getDownloadUrl(),
                    );
                }
                // strip html
                if (!$html) {
                    $resp['response'] = Format::html2text($resp['response'], 90);
                }

return Format::json_encode($resp);
                break;
            case 'html':
            case 'text.html':
                $response = $this->getResponseWithImages();
                break;
            case 'text.plain':
                $html = false;
            case 'text':
            default:
                $response = $this->getResponse();
                if (!$html)
                    $response = Format::html2text($response, 90);
                break;
        }

// Callback to strip or replace variables!
        if ($response && $cb && is_callable($cb))
            $response = $cb($response);

return $response;
    }

function getNotes() {
        return $this->ht['notes'];
    }

function getDeptId(){
        return $this->ht['dept_id'];
    }

function getHashtable() {
        $base = $this->ht;
        unset($base['attachments']);
        return $base;
    }

function getInfo() {
        return $this->getHashtable();
    }

function getNumAttachments() {
        return $this->attachments->count();
    }

function delete(){
        if ($this->getNumFilters() > 0)
            return false;

if (!parent::delete())
            return false;

$type = array('type' => 'deleted');
        Signal::send('object.deleted', $this, $type);

$this->attachments->deleteAll();

return true;
    }

/*** Static functions ***/

static function create($vars=false) {
        $faq = new static($vars);
        $faq->created = SqlFunction::NOW();
        return $faq;
    }

static function getIdByTitle($title) {
        $row = static::objects()
            ->filter(array('title' => $title))
            ->values_flat('canned_id')
            ->first();

return $row ? $row[0] : null;
    }

static function getCannedResponses($deptId=0, $explicit=false) {
        $canned = static::objects()
            ->filter(array('isenabled' => true))
            ->order_by('title')
            ->values_flat('canned_id', 'title');

if ($deptId) {
            $depts = array($deptId);
            if (!$explicit)
                $depts[] = 0;
            $canned->filter(array('dept_id__in' => $depts));
        }

$responses = array();
        foreach ($canned as $row) {
            list($id, $title) = $row;
            $responses[$id] = $title;
        }

return $responses;
    }

function responsesByDeptId($deptId, $explicit=false) {
        return self::getCannedResponses($deptId, $explicit);
    }

function save($refetch=false) {
        if ($this->dirty || $refetch)
            $this->updated = SqlFunction::NOW();
        return parent::save($refetch || $this->dirty);
    }

function update($vars,&$errors) {
        global $cfg;

$vars['title'] = Format::striptags(trim($vars['title']));

$id = isset($this->canned_id) ? $this->canned_id : null;
        if ($id && $id != $vars['id'])
            $errors['err']=sprintf('%s - %s', __('Internal error occurred'), __('Please try again!'));

if (!$vars['title'])
            $errors['title'] = __('Title required');
        elseif (strlen($vars['title']) < 3)
            $errors['title'] = __('Title is too short. 3 chars minimum');
        elseif (($cid=self::getIdByTitle($vars['title'])) && $cid!=$id)
            $errors['title'] = __('Title already exists');

if (!$vars['response'])
            $errors['response'] = __('Response text is required');

if ($errors)
            return false;

$this->dept_id = $vars['dept_id'] ?: 0;
        $this->isenabled = $vars['isenabled'];
        $this->title = $vars['title'];
        $this->response = Format::sanitize($vars['response']);
        $this->notes = Format::sanitize($vars['notes']);

$isnew = !isset($id);
        if ($this->save())
            return true;

if ($isnew)
            $errors['err'] = sprintf(__('Unable to update %s.'), __('this canned response'));
        else
            $errors['err']=sprintf(__('Unable to create %s.'), __('this canned response'))
               .' '.__('Internal error occurred');

return true;
    }
}
RolePermission::register( /* @trans */ 'Knowledgebase', Canned::getPermissions());

${this.title}

Code Editor : class.canned.php