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ajax.content.php	9.47 KB	-rw-r--r--
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ajax.export.php	1006 B	-rw-r--r--
ajax.filter.php	874 B	-rw-r--r--
ajax.forms.php	13.3 KB	-rw-r--r--
ajax.i18n.php	4.91 KB	-rw-r--r--
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ajax.note.php	2.05 KB	-rw-r--r--
ajax.orgs.php	11.7 KB	-rw-r--r--
ajax.schedule.php	4.29 KB	-rw-r--r--
ajax.search.php	12.35 KB	-rw-r--r--
ajax.sequence.php	3.2 KB	-rw-r--r--
ajax.staff.php	7.84 KB	-rw-r--r--
ajax.tasks.php	30.25 KB	-rw-r--r--
ajax.thread.php	8.89 KB	-rw-r--r--
ajax.tickets.php	74 KB	-rw-r--r--
ajax.tips.php	1.66 KB	-rw-r--r--
ajax.upgrader.php	2.24 KB	-rw-r--r--
ajax.users.php	17.8 KB	-rw-r--r--
api.cron.php	909 B	-rw-r--r--
api.tickets.php	8.26 KB	-rw-r--r--
class.ajax.php	1.42 KB	-rw-r--r--
class.api.php	13.14 KB	-rw-r--r--
class.app.php	1.47 KB	-rw-r--r--
class.attachment.php	6.87 KB	-rw-r--r--
class.auth.php	43.91 KB	-rw-r--r--
class.avatar.php	6.43 KB	-rw-r--r--
class.banlist.php	2.54 KB	-rw-r--r--
class.base32.php	4.06 KB	-rw-r--r--
class.businesshours.php	6.72 KB	-rw-r--r--
class.canned.php	8.58 KB	-rw-r--r--
class.captcha.php	1.73 KB	-rw-r--r--
class.category.php	11.04 KB	-rw-r--r--
class.charset.php	3.4 KB	-rw-r--r--
class.cli.php	9.48 KB	-rw-r--r--
class.client.php	15.02 KB	-rw-r--r--
class.collaborator.php	5.44 KB	-rw-r--r--
class.company.php	2.65 KB	-rw-r--r--
class.config.php	58.51 KB	-rw-r--r--
class.cron.php	3.54 KB	-rw-r--r--
class.crypto.php	18.96 KB	-rw-r--r--
class.csrf.php	2.36 KB	-rw-r--r--
class.dept.php	32.39 KB	-rw-r--r--
class.dispatcher.php	6.72 KB	-rw-r--r--
class.draft.php	6.25 KB	-rw-r--r--
class.dynamic_forms.php	62.12 KB	-rw-r--r--
class.email.php	18.09 KB	-rw-r--r--
class.error.php	1.69 KB	-rw-r--r--
class.export.php	31.8 KB	-rw-r--r--
class.faq.php	15.05 KB	-rw-r--r--
class.file.php	32.41 KB	-rw-r--r--
class.filter.php	27.75 KB	-rw-r--r--
class.filter_action.php	20.27 KB	-rw-r--r--
class.format.php	40.68 KB	-rw-r--r--
class.forms.php	183.13 KB	-rw-r--r--
class.http.php	5.52 KB	-rw-r--r--
class.i18n.php	24.2 KB	-rw-r--r--
class.import.php	6.44 KB	-rw-r--r--
class.json.php	2.69 KB	-rw-r--r--
class.knowledgebase.php	5.8 KB	-rw-r--r--
class.list.php	41.85 KB	-rw-r--r--
class.lock.php	4.05 KB	-rw-r--r--
class.log.php	1.54 KB	-rw-r--r--
class.mailer.php	24.05 KB	-rw-r--r--
class.mailfetch.php	37.24 KB	-rw-r--r--
class.mailparse.php	26.7 KB	-rw-r--r--
class.message.php	6.4 KB	-rw-r--r--
class.migrater.php	5.2 KB	-rw-r--r--
class.misc.php	8.15 KB	-rw-r--r--
class.model.php	2.3 KB	-rw-r--r--
class.nav.php	14.14 KB	-rw-r--r--
class.note.php	2.39 KB	-rw-r--r--
class.organization.php	22.44 KB	-rw-r--r--
class.orm.php	119.54 KB	-rw-r--r--
class.osticket.php	18.8 KB	-rw-r--r--
class.ostsession.php	9.82 KB	-rw-r--r--
class.page.php	10.65 KB	-rw-r--r--
class.pagenate.php	5.13 KB	-rw-r--r--
class.passwd.php	1.19 KB	-rw-r--r--
class.pdf.php	3.62 KB	-rw-r--r--
class.plugin.php	23.89 KB	-rw-r--r--
class.priority.php	1.81 KB	-rw-r--r--
class.queue.php	102.01 KB	-rw-r--r--
class.report.php	11.47 KB	-rw-r--r--
class.role.php	11.12 KB	-rw-r--r--
class.schedule.php	46.03 KB	-rw-r--r--
class.search.php	56.26 KB	-rw-r--r--
class.sequence.php	7.27 KB	-rw-r--r--
class.setup.php	3.55 KB	-rw-r--r--
class.signal.php	4.16 KB	-rw-r--r--
class.sla.php	8.64 KB	-rw-r--r--
class.staff.php	52.41 KB	-rw-r--r--
class.task.php	49.97 KB	-rw-r--r--
class.team.php	12.01 KB	-rw-r--r--
class.template.php	23.33 KB	-rw-r--r--
class.thread.php	107.11 KB	-rw-r--r--
class.thread_actions.php	17.08 KB	-rw-r--r--
class.ticket.php	162.72 KB	-rw-r--r--
class.timezone.php	21.94 KB	-rw-r--r--
class.topic.php	19.07 KB	-rw-r--r--
class.translation.php	34.38 KB	-rw-r--r--
class.upgrader.php	13.54 KB	-rw-r--r--
class.user.php	42.45 KB	-rw-r--r--
class.usersession.php	4.99 KB	-rw-r--r--
class.util.php	8.01 KB	-rw-r--r--
class.validator.php	12.05 KB	-rw-r--r--
class.variable.php	11.93 KB	-rw-r--r--
class.xml.php	3.23 KB	-rw-r--r--
class.yaml.php	1.16 KB	-rw-r--r--
htmLawed.php	53.53 KB	-rw-r--r--
html2text.php	33.63 KB	-rw-r--r--
index.php	37 B	-rw-r--r--
mysqli.php	8.55 KB	-rw-r--r--
ost-config.php	5.61 KB	-rw-r--r--
ost-sampleconfig.php	5.62 KB	-rw-r--r--
tnef_decoder.php	19.82 KB	-rw-r--r--

Code Editor : class.filter_action.php

<?php

require_once INCLUDE_DIR . 'class.orm.php';

class FilterAction extends VerySimpleModel {
    static $meta = array(
        'table' => FILTER_ACTION_TABLE,
        'pk' => array('id'),
        'ordering' => array('sort'),
        'joins' => array(
            'filter' => array(
                'constraint' => array('filter_id' => 'Filter.id'),
            ),
        ),
    );

static $registry = array();
    static $registry_group = array();

var $_impl;
    var $_config;
    var $_filter;

function getId() {
        return $this->id;
    }

function setFilter($filter) {
        $this->_filter = $filter;
    }
    function getFilter() {
        return $this->_filter;
    }

function getConfiguration() {
        if (!$this->_config) {
            $this->_config = $this->get('configuration');
            if (is_string($this->_config))
                $this->_config = JsonDataParser::parse($this->_config);
            elseif (!$this->_config)
                $this->_config = array();
            foreach ($this->getImpl()->getConfigurationOptions() as $name=>$field)
                if (!isset($this->_config[$name]))
                    $this->_config[$name] = $field->get('default');
        }
        return $this->_config;
    }

function parseConfiguration($source, &$errors=array()) {
      if (!$source)
        return $this->getConfiguration();

$config = array();
      foreach ($this->getImpl()->getConfigurationForm($source)
              ->getFields() as $name=>$field) {
          if (!$field->hasData())
              continue;
          if($field->to_php($field->getClean()))
            $config[$name] = $field->to_php($field->getClean());
          else
            $config[$name] = $field->getClean();

$errors = array_merge($errors, $field->errors());
      }
      return $config;
    }

function setConfiguration(&$errors=array(), $source=false) {
        $config = $this->parseConfiguration($source ?: $_POST, $errors);
        if (count($errors) === 0)
            $this->set('configuration', JsonDataEncoder::encode($config));
        return count($errors) === 0;
    }

function getImpl() {
        if (!isset($this->_impl)) {
            //TODO: Figure out why $this->type gives an id
            $existing = is_numeric($this->type) ? (self::lookup($this->type)) : $this;
            if (!($I = self::lookupByType($existing->type, $existing)))
                throw new Exception(sprintf(
                    '%s: No such filter action registered', $this->type));
            $this->_impl = $I;
        }
        return $this->_impl;
    }

function setFilterFlag($actions, $flag, $bool) {
        foreach ($actions as $action) {
          $filter = Filter::lookup($action->filter_id);
          if ($filter && ($flag == 'dept') && ($filter->hasFlag(Filter::FLAG_INACTIVE_DEPT) != $bool))
            $filter->setFlag(Filter::FLAG_INACTIVE_DEPT, $bool);
          if ($filter && ($flag == 'topic') && ($filter->hasFlag(Filter::FLAG_INACTIVE_HT) != $bool))
            $filter->setFlag(Filter::FLAG_INACTIVE_HT, $bool);
        }
    }

function apply(&$ticket, array $info) {
        return $this->getImpl()->apply($ticket, $info);
    }

function save($refetch=false) {
        if ($this->dirty)
            $this->updated = SqlFunction::NOW();
        return parent::save($refetch || $this->dirty);
    }

static function register($class, $group=false) {
        if (!$class::$type)
            throw new Exception('Filter actions must specify ::$type');
        elseif (!is_subclass_of($class, 'TriggerAction'))
            throw new Exception('Filter actions must extend from TriggerAction');

self::$registry[$class::$type] = $class;
        self::$registry_group[$group ?: ''][$class::$type] = $class;
    }

static function lookupByType($type, $thisObj=false) {
        if (!isset(self::$registry[$type]))
            return null;

$class = self::$registry[$type];
        return new $class($thisObj);
    }

static function allRegistered($group=false) {
        $types = array();
        foreach (self::$registry_group as $group=>$actions) {
            $G = $group ? __($group) : '';
            foreach ($actions as $type=>$class) {
                $types[$G][$type] = __($class::getName());
            }
        }
        return $types;
    }
}

abstract class TriggerAction {
    static $type = false;
    static $flags = 0;

const FLAG_MULTI_USE    = 0x0001;   // Action can be used multiple times

var $action;

function __construct($action=false) {
        $this->action = $action;
    }

function getConfiguration() {
        if ($this->action)
            return $this->action->getConfiguration();
        return array();
    }

function hasFlag($flag) {
        return static::$flags & $flag > 0;
    }

static function getType() { return static::$type; }
    static function getName() { return __(static::$name); }

abstract function apply(&$ticket, array $info);
    abstract function getConfigurationOptions();
}

class FA_RejectTicket extends TriggerAction {
    static $type = 'reject';
    static $name = /* @trans */ 'Reject Ticket';

function apply(&$ticket, array $info) {
        throw new RejectedException($this->action->getFilter(), $ticket);
    }

function getConfigurationOptions() {
 return array(
 '' => new FreeTextField(array(
 'configuration' => array(
 'content' => sprintf('%s',
 __('Reject Ticket')),
 )
 )),
 );
 }
}
FilterAction::register('FA_RejectTicket', /* @trans */ 'Ticket');

class FA_UseReplyTo extends TriggerAction {
    static $type = 'replyto';
    static $name = /* @trans */ 'Use Reply-To Email';

function apply(&$ticket, array $info) {
        if (!$info['reply-to']
            || !$ticket['email']
            || !strcasecmp($info['reply-to'], $ticket['email']))
            // Nothing to do
            return;

// Change email and  throw data changed exception
        $ticket['email'] = $info['reply-to'];
        if ($info['reply-to-name'])
            $ticket['name'] = $info['reply-to-name'];

throw new FilterDataChanged($ticket);
    }

function getConfigurationOptions() {
 return array(
 '' => new FreeTextField(array(
 'configuration' => array(
 'content' => __('Use the Reply-To email header')
 )
 )),
 );
 }
}
FilterAction::register('FA_UseReplyTo', /* @trans */ 'Communication');

class FA_DisableAutoResponse extends TriggerAction {
    static $type = 'noresp';
    static $name = /* @trans */ "Disable autoresponse";

function apply(&$ticket, array $info) {
        # TODO: Disable alerting
        # XXX: Does this imply turning it on as well? (via ->sendAlerts())
        $ticket['autorespond']=false;
    }

function getConfigurationOptions() {
 return array(
 '' => new FreeTextField(array(
 'configuration' => array(
 'content' => __('Disable new ticket auto-response')
 ),
 )),
 );
 }
}
FilterAction::register('FA_DisableAutoResponse', /* @trans */ 'Communication');

class FA_AutoCannedResponse extends TriggerAction {
    static $type = 'canned';
    static $name = /* @trans */ "Attach Canned Response";

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['canned_id']) {
            $ticket['cannedResponseId'] = $config['canned_id'];
        }
    }

class FA_RouteDepartment extends TriggerAction {
    static $type = 'dept';
    static $name = /* @trans */ 'Set Department';

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['dept_id']) {
          $dept = Dept::lookup($config['dept_id']);

if ($dept->isActive())
            $ticket['deptId'] = $config['dept_id'];
        }
    }

function getConfigurationOptions() {
      $depts = Dept::getDepartments(null, true, false);

if ($this->action->type == 'dept') {
        $dept_id = json_decode($this->action->configuration, true);
        $dept = Dept::lookup($dept_id['dept_id']);
        if ($dept && !$dept->isActive())
          $depts[$dept->getId()] = $dept->getName();
      }

return array(
                'dept_id' => new ChoiceField(array(
                'configuration' => array(
                    'prompt' => __('Unchanged'),
                    'data' => array('quick-add' => 'department'),
                ),
                'choices' =>
                    $depts +
                    array(':new:' => '— '.__('Add New').' —'),
                'validators' => function($self, $clean) {
                    if ($clean === ':new:')
                        $self->addError(__('Select a department'));
                }
            )),
        );
    }
}
FilterAction::register('FA_RouteDepartment', /* @trans */ 'Ticket');

class FA_AssignPriority extends TriggerAction {
    static $type = 'pri';
    static $name = /* @trans */ "Set Priority";

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['priority'])
            $ticket['priorityId'] = $config['priority'];
    }

function getConfigurationOptions() {
        $sql = 'SELECT priority_id, priority_desc FROM '.PRIORITY_TABLE
              .' ORDER BY priority_urgency DESC';
        $choices = array();
        if ($res = db_query($sql)) {
            while ($row = db_fetch_row($res))
                $choices[$row[0]] = $row[1];
        }
        return array(
            'priority' => new ChoiceField(array(
                'configuration' => array('prompt' => __('Unchanged')),
                'choices' => $choices,
            )),
        );
    }
}
FilterAction::register('FA_AssignPriority', /* @trans */ 'Ticket');

class FA_AssignSLA extends TriggerAction {
    static $type = 'sla';
    static $name = /* @trans */ 'Set SLA Plan';

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['sla_id'])
            $ticket['slaId'] = $config['sla_id'];
    }

function getConfigurationOptions() {
        $choices = SLA::getSLAs();
        return array(
            'sla_id' => new ChoiceField(array(
                'configuration' => array('prompt' => __('Unchanged')),
                'choices' => $choices,
            )),
        );
    }
}
FilterAction::register('FA_AssignSLA', /* @trans */ 'Ticket');

class FA_AssignTeam extends TriggerAction {
    static $type = 'team';
    static $name = /* @trans */ 'Assign Team';

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['team_id'])
            $ticket['teamId'] = $config['team_id'];
    }

function getConfigurationOptions() {
        $choices = Team::getTeams();
        return array(
            'team_id' => new ChoiceField(array(
                'configuration' => array(
                    'prompt' => __('Unchanged'),
                    'data' => array('quick-add' => 'team'),
                ),
                'choices' =>
                    Team::getTeams() +
                    array(':new:' => '— '.__('Add New').' —'),
                'validators' => function($self, $clean) {
                    if ($clean === ':new:')
                        $self->addError(__('Select a Team'));
                }
            )),
        );
    }
}
FilterAction::register('FA_AssignTeam', /* @trans */ 'Ticket');

class FA_AssignAgent extends TriggerAction {
    static $type = 'agent';
    static $name = /* @trans */ 'Assign Agent';

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['staff_id'])
            $ticket['staffId'] = $config['staff_id'];
    }

function getConfigurationOptions() {
        $choices = Staff::getStaffMembers();
        return array(
            'staff_id' => new ChoiceField(array(
                'configuration' => array('prompt' => __('Unchanged')),
                'choices' => $choices,
            )),
        );
    }
}
FilterAction::register('FA_AssignAgent', /* @trans */ 'Ticket');

class FA_AssignTopic extends TriggerAction {
    static $type = 'topic';
    static $name = /* @trans */ 'Set Help Topic';

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['topic_id']) {
          $topic = Topic::lookup($config['topic_id']);

if ($topic->isActive())
            $ticket['topicId'] = $config['topic_id'];
        }
    }

function getConfigurationOptions() {
        $choices = Topic::getHelpTopics(false, false);

if ($this->action->type == 'topic') {
          $topic_id = json_decode($this->action->configuration, true);
          $topic = Topic::lookup($topic_id['topic_id']);
          if ($topic && !$topic->isActive())
            $choices[$topic->getId()] = $topic->getName();
        }

return array(
            'topic_id' => new ChoiceField(array(
                'configuration' => array('prompt' => __('Unchanged')),
                'choices' => $choices,
            )),
        );
    }
}
FilterAction::register('FA_AssignTopic', /* @trans */ 'Ticket');

class FA_SetStatus extends TriggerAction {
    static $type = 'status';
    static $name = /* @trans */ 'Set Ticket Status';

function apply(&$ticket, array $info) {
        $config = $this->getConfiguration();
        if ($config['status_id'])
            $ticket['statusId'] = $config['status_id'];
    }

function getConfigurationOptions() {
        $choices = array();
        foreach (TicketStatusList::getStatuses(array(
            'states' => array('open', 'closed')
        ))
        as $S) {
            // TODO: Move this to TicketStatus::getName
            $name = $S->getName();
            if (!($isenabled = $S->isEnabled()))
                $name.=' '.__('(disabled)');
            $choices[$S->getId()] = $name;
        }
        return array(
            'status_id' => new ChoiceField(array(
                'configuration' => array('prompt' => __('Unchanged')),
                'choices' => $choices,
            )),
        );
    }
}
FilterAction::register('FA_SetStatus', /* @trans */ 'Ticket');

class FA_SendEmail extends TriggerAction {
    static $type = 'email';
    static $name = /* @trans */ 'Send an Email';
    static $flags = TriggerAction::FLAG_MULTI_USE;

function apply(&$ticket, array $info) {
        global $ost;

$config = $this->getConfiguration();
        $info = array('subject' => $config['subject'],
            'message' => $config['message']);
        $info = $ost->replaceTemplateVariables(
            $info, array('ticket' => $ticket)
        );

// Honor FROM address settings
        if (!$config['from'] || !($mailer = Email::lookup($config['from'])))
            $mailer = new Mailer();

// Allow %{user} in the To: line
 $replacer = new VariableReplacer();
 $replacer->assign(array(
 'user' => sprintf('"%s" <%s>', $ticket['name'], $ticket['email'])
 ));
 $to = $replacer->replaceVars($config['recipients']);

require_once PEAR_DIR . 'Mail/RFC822.php';
        require_once PEAR_DIR . 'PEAR.php';

if (!($mails = Mail_RFC822::parseAddressList($to)) || PEAR::isError($mails))
            return false;

// Allow %{recipient} in the body
 foreach ($mails as $R) {
 $recipient = sprintf('%s <%s@%s>', $R->personal, $R->mailbox, $R->host);
 $replacer->assign(array(
 'recipient' => new EmailAddress($recipient),
 ));
 $I = $replacer->replaceVars($info);
 $mailer->send($recipient, $I['subject'], $I['message']);
 }

}

static function getVarScope() {
        $context = array(
            'ticket' => array(
                'class' => 'FA_SendEmail_TicketInfo', 'desc' => __('Ticket'),
            ),
            'user' => __('Ticket Submitter'),
            'recipient' => array(
                'class' => 'EmailAddress', 'desc' => __('Recipient'),
            ),
        ) + osTicket::getVarScope();
        return VariableReplacer::compileScope($context);
    }

function getConfigurationOptions() {
        global $cfg;

$choices = Email::getAddresses();

return array(
            'recipients' => new TextboxField(array(
                'label' => __('Recipients'), 'required' => true,
                'configuration' => array(
                    'size' => 80, 'length' => 1000,
                ),
                'validators' => function($self, $value) {
                    if (!($mails = Mail_RFC822::parseAddressList($value)) || PEAR::isError($mails))
                        $self->addError('Unable to parse address list. '
                            .'Use commas to separate addresses.');

$valid = array('user',);
                    foreach ($mails as $M) {
                        // Check placeholders like '%{user}'
                        $P = array();
                        if (preg_match('`%\{([^}]+)\}`', $M->mailbox, $P)) {
                            if (!in_array($P[1], $valid))
                                $self->addError(sprintf('%s: Not a valid variable', $P[0]));
                        }
                        elseif ($M->host == 'localhost' || !$M->mailbox) {
                            $self->addError(sprintf(__('%s: Not a valid email address'),
                                $M->mailbox . '@' . $M->host));
                        }
                    }
                }
            )),
            'subject' => new TextboxField(array(
                'required' => true,
                'configuration' => array(
                    'size' => 80,
                    'placeholder' => __('Subject')
                ),
            )),
            'message' => new TextareaField(array(
                'required' => true,
                'configuration' => array(
                    'placeholder' => __('Message'),
                    'html' => true,
                    'context' => 'fa:send_email',
                ),
            )),
            'from' => new ChoiceField(array(
                'label' => __('From Email'),
                'choices' => $choices,
                'default' => $cfg->getDefaultEmail()->getId(),
            )),
        );
    }
}
FilterAction::register('FA_SendEmail', /* @trans */ 'Communication');

class FA_SendEmail_TicketInfo {
    static function getVarScope() {
        return array(
            'message' => __('Message from the EndUser'),
            'source' => __('Source'),
        );
    }
}

${this.title}

Code Editor : class.filter_action.php